Orders

Statuses

Status	Meaning	Who acts
Payment address needed	The client created an order; an address or bank details must be issued	Operator
Awaiting payment	Invoice issued, the client pays. The rate is locked for 15 minutes	Client
Client paid	The client pressed “I have paid” and attached a proof	Operator checks the funds
Paid	Funds received	Operator approves payout
Under review	Needs a check: AML, KYC, operator doubts	Operator / owner
Payout	Payout approved, money must be sent	Operator with “Pay out” permission
Done	Paid out with proof (hash or operation numbers)	—
Cancelled	With a reason: not paid in time, failed check, etc.	—

An unpaid order is cancelled automatically by timer; the client sees the reason and a “Create a new order” button.

Steps only in order

Statuses change only through allowed steps — the server enforces the same rules:

• Awaiting payment → “Payment received”, “To review”, “Cancel”.
• Paid → “Approve payout”, “To review”.
• Under review → “Checked, paid”, “Checked, to payout”, “Cancel”.
• Payout → “Paid out” (transaction hash required), “To review”.

Cancel and review require a comment. An order frozen by AML can only be moved by the owner (or a role with the “Change frozen orders” permission).

Order card

On one screen: amounts and rate, addresses and details, status history, AML risk, KYC, the client's payment proof, client rating, order language. Every view of client documents is logged.

• Payment proof — a screenshot or PDF attached to “I have paid”.
• Payouts in parts — rubles and yuan can be paid in parts, each with an operation number. The client sees “Paid X of Y”.
• “Done” only with proof — coins need a transaction hash; rubles need parts covering the full amount and the “recipient verified” checkbox.
• Sender check — a ruble payment is confirmed only after checking the sender's name.
• Purchase price — an operator with “Pay out” enters how many USDT one coin cost; deal profit and spread are calculated from it. A price far from the market requires confirmation.
• Promo code — the code and how much it reduced the fee. next version

Next version next version

• Automatic address and “Paid” — for coins accepted via Heleket the invoice is issued automatically within seconds and payment is marked by the payment system's response. New statuses “Partially paid” (the client sees how much to add) and “Payout error”. Under- and overpayment up to 1 % pass normally, more goes to review.
• Auto payout up to a limit — enabled only by the owner with a 2FA code; by default 100 $ per order and 500 $ per day. An order cannot be paid twice. See Payment systems.
• Auto assignment — Orders → Distribution: a new order gets an owner among online operators — by load or round robin, with a cap of open orders per operator.
• Export — “Export” button in Orders: XLSX or CSV for the current status, search and period. Requires the “Export orders” permission; every export is logged.
• Blacklist and card checks — see Reserves and blacklist.
• Low reserve — if the free reserve is less than the payout, the order is created but goes to review with the reason shown.

The full flow — Process an order.